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Ten years of experience in the Financial and Billing industry delivering consistent customer-focused results. Energetic self-starter with excellent analytical, organizational and creative skills.


Employer and Duration: 7/2009 – Present Perfect Output, LLC Overland Park, KS
Title: Billing and Data Analyst
Job Duties:

  • Created lease and usage invoices totaling $500k monthly.
  • Realized a 700% increase in billing timeliness to the customer in the first 6 months of employment
  • Managed and maintained a SQL billing database using Access 2007
  • Created and maintained an accounting and collections database saving co-workers countless hours of sorting through reports
  • Analyzed billing data to create meaningful and relevant reports for the CFO and staff Accountant
  • Researched and corrected non-responsive data feeds to ensure accurate billing

Employer and Duration: 7/2005 – 3/2009 Sprint Overland Park, KS
Title: Billing Representative II
Job Duties:
  • Calculated billing adjustments to ensure accuracy, completeness and timely delivery of customer invoices.
  • Reviewed, researched, analyzed, and created billing data using multiple source documents.
  • Handled customer escalations and ran error identifying reports for customer’s billing issues.
  • Collaborated with internal partner groups to define process consistencies for new billing scenarios and for process improvements.
  • Created and implemented training documentation to improve functional understanding of ongoing projects

Employer and Duration: 1/2001 – 8/2005 Certified Tutoring Services Overland Park, KS
Title: Owner / Tutor
Job Duties:
  • Assisted students with study skills, time management, and concept skills.
  • Taught summer sessions to students for enrichment purposes to get a head start on the upcoming school year.
  • Maintained account ledgers, advertising, and public relations.

Employer and Duration: 1/2002 - 7/2003 Gerald E. Harvey Jr. CPA, PA Overland Park, KS
Title: Accounting Assistant
Job Duties:
  • Entered all data for tax returns, bookkeeping, and bill payment.
  • Frequently answered a 4-line telephone and performed other clerical duties.
  • Utilized ProSeries, Easy Accounting, and QuickBooks Accountant Edition.

Employer and Duration: 8/1999 - 6/2000 Johnson County Community College Writing Center Overland Park, KS
Title: Peer Tutor
Job Duties:
  • Assisted students and residents with a variety of writing and editing based tasks across multiple disciplines.
  • Helped English as Second Language students become proficient speakers.

Education and Certifications:

University of Kansas – Lawrence, KS - Present
Currently Enrolled Part-Time
Major: Literature, Language, and Writing

Kansas Real Estate Commission - 2009
Salesperson License
Villanova University – Villanova, VA - 2008
Lean Six Sigma Certificate
Johnson County Community College - Overland Park, KS - 2004
Graduate –Associate of Arts.
College Reading and Learning Association - 2000
Tutoring Certificate
Professional Training:

New Horizons Kansas City - 2009
Microsoft Access 2007 Levels 1-3

References Available upon request.

If you think I would be a good fit for your organization please contact me via email or use the Contact Me form.